648 - WikiLeaks: Chilling Corporate Collaboration?

Learning TRENDS by Elliott Masie - Nov 30, 2010.
#648 - Updates on Learning, Business & Technology.
55,199 Readers - http://www.masie.com - The MASIE Center.

Special Note: WikiLeaks Has Potentially Chilling Effect on Corporate Collaboration Support

Dear Learning TRENDS Reader,

The release of confidential US State Department memos, emails and reports by WikiLeaks is having a potentially chilling effect on corporate collaboration strategies. Organizations are asking if the shift towards widespread internal sharing - including collaboration sites with content, context, personal perspectives and harnessing the “wisdom of the crowds” - could backfire and end up in the public release of embarrassing information.

Over the past two days, I have received multiple calls from corporate learning and collaboration coordinators, as well as journalists, about the impact of the leaks on organizational trust, knowledge sharing and the security and liability issues for organizations deploying internal social media.

Apart from the national security and criminal aspects of the recent leaks, this incident is creating a huge “MOMENT” in the deployment of internal document and collaboration sharing. It can become a “teachable moment” or it can become a “contraction/restriction” moment, where concerns about information leakage, brand damage and even legal liability shut down the shift towards greater collaboration.

In the coming weeks, we encourage our Learning TRENDS readers to facilitate conversations in their organizations about:

* Trust in a Collaborative World: What do organizations need to do to keep trust levels high about the future use of content in collaborative systems?
* Access Monitoring or Limitations: Do we provide wide pread access to all employees to all content? And, do we monitor large access/downloads?
* Assumptions about Disclosure: What are the assumptions that employees should have about the eventual disclosure of internal documents with personal comments?
* Wiki Brand: Has this leak impacted the brand of “Wiki”? Should organizations migrate away from that name?
* What is Open vs. What is Secret: Should organizations collapse the distinction between “open” and “secret” with only a few exceptions?
* Legal Perspectives: How can we work with our legal departments in balancing security and risk, while still harnessing the “wisdom of the crowd” internally?

Scenario discussions can be helpful. For example, talk about the implications of a disgruntled employee showing unflattering comments in a sales system to a customer after they leave the company in order to “steal” the account. Or, could an employee download all the social networking content from an internal “Facebook” page for their cousin to use in a few months to pitch financial services or other products?

I would love to hear from TRENDS readers on this issue. Please send me a note, ASAP, about your thoughts, comments and even willingness to talk with a reporter about this issue. And, how do we make this a true “Teachable Moment”? Send to emasie@masie.com

Yours in learning,
Elliott Masie
email: emasie@masie.com

MASIE Center Seminars, Events and Services:
* Learning 2011 - Nov 6 to 9, 2011 - Orlando, Florida.
* Video for Learning LAB - January in Saratoga Springs.
* Learning Leadership Academy - February in Saratoga Springs.
* Membership in The Learning CONSORTIUM
Info and Registration: http://www.masie.com

647 - Gestures and Learning - Video Report from Masie Learning Lab

Learning TRENDS by Elliott Masie - Nov 17, 2010.
#647 - Updates on Learning, Business & Technology.
55,195 Readers - http://www.masie.com - The MASIE Center.
Host: Video for Learning LAB & Seminar - January

Special Video Report: Gestures & Learning - Kinect/XBOX Experiments

For the past few days, we have been exploring Gestures & Learning as we experiment with the new Kinect system that is part of Microsoft’s XBOX game console.

There are incredible implications for the use of Gestures: directly learned gestures, facial reactions and body movement feedback, as well as gesture screen control. We have been experimenting with these systems at The MASIE Center Learning LAB and with a group of college students at Skidmore College.

Watch a short video report on Gestures and Learning and read several reports on the “affordances” that Gesture technology may provide for learning designers.

http://gesture.masie.com

We are quite interested in your feedback and thoughts as Gesture technology evolves. How can we direct and encourage the creative use of this in future designs?

Yours in learning,
Elliott Masie
email: emasie@masie.com

MASIE Center Seminars, Events and Services:
* Learning 2011 - Nov 6 to 9, 2011 - Orlando, Florida.
* Video for Learning LAB - January in Saratoga Springs.
* Learning Leadership Academy - February in Saratoga Springs.
* Membership in The Learning CONSORTIUM
Info and Registration: http://www.masie.com

646 - Lessons from Learning, Canal Tug Boats Ring Bells

Learning TRENDS by Elliott Masie - Nov 3, 2010.
#646 - Updates on Learning, Business & Technology.
55,181 Readers - http://www.masie.com - The MASIE Center.

1. Learnings from Learning!
2. A Canal Tug Boat Bell Lesson.
3. Video for Learning LAB.

1. Learnings from Learning! I have just returned from Learning 2010 and a short vacation trip to Panama! There were many learnings at Learning 2010 (and in Panama - see the next item). Here were a few of my learnings as a I interviewed our keynoters and interacted with the 1,700 colleagues:

* Intensity Matters: I chatted with Apolo Ohno about the role that intensity played in training for his performance at both the Olympics and Dancing with the Stars. The answers were all about intensity and focus. He knew that to reach the “1%” level of performers, he had to engage in a long term intensity of training. This meant coaches, numeric feedback and framework shifts. I started and ended my interview with Apolo chatting about the role that his father played in his performance. And, his 2% level of body fat was a level of intensity that took the breath of the audience away :)

* From Social to Engagement: Several of our speakers drilled down on the role of social media and social networks for learning and development. The challenge for designers will be to use these technologies and methods for deeper employee engagement - and to develop models that are deep and meaningful rather than wide and superficial. A number of speakers commented about the hype and “ghost town” quality of many internal social networks that start with a big bang but don’t really impact the daily lives of employees or assist them with performance.

* Quiet on the e-Learning Brand: I realized that none of our main stage speakers and few of the breakout speakers used the word “e-Learning”.  The discussions were clearly about leveraging technology for learning - from JCPenney using cash registers to deliver video messages from the CEO to the Peace Corps using smart phones to display instructional videos in the field - but the “e-Learning” brand seems to be rapidly shrinking. Traditional branched CBT-like modules seem to be growing mainly in the compliance arena, where more learner-driven content formats are expanding in the performance arena. We have never seen more learning using technology for design, delivery or collaboration. But, the “e” is dropping away in the branding.

* 30 Under 30 Rocks: It was a delight to host our 30 Under 30 group of rising learning leaders. They spoke to the 1,700 participants with a diverse and intriguing voice, asking us to drop the generational stereotypes, explore newer models of learning design and development, and to broaden the diversity in learning leadership. They led sessions at our event, introduced a new mobile learning product from Google and made an incredible impact on the community.

* Flip Happens: One of my keynote themes was the rise of Flip Learning - reversing the steps in a process for higher impact. For example, next year we will have many of the sessions available on video BEFORE the event, so that the discussion can start at minute one of the breakout.  We played with other Flip models, including teaching content backwards from example to theory.

* Design Slowly: While there is much made of rapid design - one of the things that seemed to “work” at Learning 2010 is that we took our time in the design process. Keynote sessions were designed over 10 months and updated, changed and evolved right up to the moment that we started a session. Sometimes, learning design needs to take time, reflection and reconsideration. So, I am erasing the whiteboards in my office and the online mind map in my planning cloud, and starting on the design for Learning 2011, which will happen from Nov 6 to 9 in Orlando.

In the next 10 days, we will be publishing much of the video and content from Learning2010 at http://www.learningwiki.com  I will send a note to Learning TRENDS readers when it is online. Thanks to all for their support.

2. A Canal Tug Boat Lesson: I visited the Panama Canal this week for the first time in 20 years. One big learning lesson happened while taking a 1/2 day transit of this amazing engineering site linking the Pacific to the Atlantic.

As each of the huge boats moves through the locks, the clearances are tight. So, a special pilot boards the ship, taking over control from the captain. As they move into a lock, there are electric rail tugs on either side of the canal with steel cables to keep the boat in the middle of the canal. Some have only 6” clearance. The drivers of these tugs receive precise instructions to move forward or tighten the cable from the pilot.

They recently upgraded the tugs and added two-way radios between the tugs (4 to 8 per boat) and the pilot to increase communication. But, it actually led to more scrapes of the boats against the walls and a much slower transit time. It turned out that the tug boat drivers were second guessing the pilot and arguing about the “commands”. After much consideration, the two-way radios were replaced by one way radios and they returned to an old fashioned bell system. After each command is radioed from the ship to the tug drivers, they confirm that they have received and are executing the command by ringing a bell on the tug. 

While we all love collaboration, some situations call for trust in command and control.

3. Video for Learning LAB: We are pleased to announce the next session of our Video for Learning LAB & Seminar, to be held in Saratoga Springs from January 10th to 12th. Each participant will receive an HD camera and high def webcam to work on LAB projects as we explore the use of on-demand and real-time video for learning in our organizations.  Details and registration at http://www.masie.com

Yours in learning,
Elliott Masie
email: emasie@masie.com

MASIE Center Seminars, Events and Services:
* Learning 2011 - Nov 6 to 9, 2011 - Orlando, Florida.
* Video for Learning LAB - January in Saratoga Springs.
* Learning Leadership Academy - February in Saratoga Springs.
* Membership in The Learning CONSORTIUM
Info and Registration: http://www.masie.com