Friday
Dec311999
133 - On the Road in Midland, Michigan @ Dow Corning
December 31, 1999
1. Help Desks: New Roles with Learning and Knowledge: We are predicting
several new roles and opportunities for the corporate help desk. The call
center that is currently providing primarily computer support by telephone
is a perfect partner for the future of learning and knowledge management.
The help desk already is a major provider of training, with a high
percentage of calls being telephone delivered short, granular coaching
sessions on how to use a technology. We believe that the help desk's role
could be expanded to provide a wider range of teaching and learning
services. Here are a few examples:
- A manager could call the Knowledge Desk to obtain support for how to deal
with a tricky employee issue
- A salesperson could call the Coaching Desk to rehearse a key sales call
from the car on the way to the appointment
- A new hire could blend an on-line orientation program with calls to a New
Hire Support Center for the interactive portion of their induction training
- A customer requiring training could schedule a one hour audio-graphic
based telephone call to be tutored in how to use a new product
Actually, all four of these functions could be administered and coordinated
through an expanded help desk function, with a blend of subject matter
experts and problem solution software. The current help desk group has
the software, infrastructure and administrative structure to leverage
subject matter expertise that is field and externally based. We will be
adding a key session at TechLearn '99 to dialogue with Help Desk industry
leaders on this new opportunity. If you have a help desk coordinator in
your organization, invite them to join your team at TechLearn in Orlando
(October 31 to November 3). Registration info at http://www.techlearn.com
2. Telephone Briefing for Learning Suppliers and Vendors: If you work as a
vendor or supplier in the learning industry, you are invited to a 45 minute
telephone briefing that we are hosting on Friday, July 9th at 1:00 PM
Eastern Daylight Time. I will be reporting on Marketplace Trends in the
Learning Field and we will be making announcements about new MASIE Center
projects including learningauction.com and learningupdate, a new real time
news release site for the learning marketplace. If you are a supplier or
vendor, please send an email to jen@masie.com and we will send you the
telephone number to dial on Friday.
3. Technology Skills to Play Key Role in Election 2000: Watch for
technology skills training to be mentioned often in the presidential
campaign for 2000. Earlier this year, Vice President Gore focused
attention on the Administration's efforts to boost technology literacy
through innovative learning programs. Yesterday, Republican frontrunner
George W. Bush focused on the issue of "developing a tech-savvy workforce"
as a focus for his technology advisory group. Bush has recruited the CEO's
of Dell, Cisco, TI and Robert Herbold the COO of Microsoft to serve on his
technology advisory panel. Technology training and learning will be a
focus of both campaigns as the race builds.
4. Lotus LearningSpace 3.0 Anytime Released: Lotus has released the next
version of their on-line learning system, LearningSpace 3.0 Anytime. The
new edition features a strong blend of asynchronous and synchronous delivery
capabilities. An organization can blend authored content with real time
learning offerings. The release also contains new authoring tools and
support as well as an ability to customize the front end's look and feel.
Along with the announcement of new features, Lotus has also pointed to
several major new customers and alliances with higher education groups. For
details go to their website at http://www.lotus.com/learningspace
5. Tip for Trainers: The Stool. Where is it written that trainers need
to stand all day? A good number of trainers are in the classroom 3 to 4
days a week, 5 to 8 hours a day. Why do we always need to stand? While
standing up is critical when working at the white board and creating a sense
of presence ... do we have to stay on our feet all day? I vote no!
Fifteen years ago, I started to sit down from time to time. I was teaching
a seminar at a hotel and there was this bar stool that was left in the room
from a reception the previous day. In the early afternoon, I found myself
sitting on the stool as learners were asking me some context questions. It
felt great. My feet loved it. My style changed to a more conversational
one. And, I found myself listening better. I got hooked. Whenever I teach
a class, I always try to add a highchair or stool to my requested
technologies. It adds a whole different dimension to my teaching style.
Try it!
TechLearn '99 Picture: (http://www.techlearn.com)
- Special Halloween Parties are being offered by Disney on Saturday, October
30th. These are great opportunities for attendees that are bringing their
kids or teens to Orlando for TechLearn '99.
- Tours of the Exclusive Disney Backstage are part of an option
Behind-The-Scenes Tour you can take on Sunday, October 31. In addition, we
are planning an optional tour of Kennedy Space Center, an hour from the
Conference on Sunday.
- Designing the Classroom of the Future session at TechLearn will allow you
to design a layout for the classrooms you might be building in the next five
years. What will technology do our classroom requirements? We will post the
results of these sessions for all participants to ponder and bring home.
- Computer & IT Training Convention at TechLearn will be a series of
featured presentations and seminars targeted at the hot topics of the field.
For a preview of some of the factors impacting Computer and IT Training, go
to my recent column in Computer Reseller News at this URL:
http://www.crn.com/sections/columnist/columnist.asp?ArticleID=6995
- We now have 1,391 of your colleagues registered for TechLearn. There is a
design limit of 2,500 attendees. Register early, pay later and help us save
on trees (we want to avoid sending out the normal hundreds of thousands of
brochures!)
--------------------------------------------------------------------------------
several new roles and opportunities for the corporate help desk. The call
center that is currently providing primarily computer support by telephone
is a perfect partner for the future of learning and knowledge management.
The help desk already is a major provider of training, with a high
percentage of calls being telephone delivered short, granular coaching
sessions on how to use a technology. We believe that the help desk's role
could be expanded to provide a wider range of teaching and learning
services. Here are a few examples:
- A manager could call the Knowledge Desk to obtain support for how to deal
with a tricky employee issue
- A salesperson could call the Coaching Desk to rehearse a key sales call
from the car on the way to the appointment
- A new hire could blend an on-line orientation program with calls to a New
Hire Support Center for the interactive portion of their induction training
- A customer requiring training could schedule a one hour audio-graphic
based telephone call to be tutored in how to use a new product
Actually, all four of these functions could be administered and coordinated
through an expanded help desk function, with a blend of subject matter
experts and problem solution software. The current help desk group has
the software, infrastructure and administrative structure to leverage
subject matter expertise that is field and externally based. We will be
adding a key session at TechLearn '99 to dialogue with Help Desk industry
leaders on this new opportunity. If you have a help desk coordinator in
your organization, invite them to join your team at TechLearn in Orlando
(October 31 to November 3). Registration info at http://www.techlearn.com
2. Telephone Briefing for Learning Suppliers and Vendors: If you work as a
vendor or supplier in the learning industry, you are invited to a 45 minute
telephone briefing that we are hosting on Friday, July 9th at 1:00 PM
Eastern Daylight Time. I will be reporting on Marketplace Trends in the
Learning Field and we will be making announcements about new MASIE Center
projects including learningauction.com and learningupdate, a new real time
news release site for the learning marketplace. If you are a supplier or
vendor, please send an email to jen@masie.com and we will send you the
telephone number to dial on Friday.
3. Technology Skills to Play Key Role in Election 2000: Watch for
technology skills training to be mentioned often in the presidential
campaign for 2000. Earlier this year, Vice President Gore focused
attention on the Administration's efforts to boost technology literacy
through innovative learning programs. Yesterday, Republican frontrunner
George W. Bush focused on the issue of "developing a tech-savvy workforce"
as a focus for his technology advisory group. Bush has recruited the CEO's
of Dell, Cisco, TI and Robert Herbold the COO of Microsoft to serve on his
technology advisory panel. Technology training and learning will be a
focus of both campaigns as the race builds.
4. Lotus LearningSpace 3.0 Anytime Released: Lotus has released the next
version of their on-line learning system, LearningSpace 3.0 Anytime. The
new edition features a strong blend of asynchronous and synchronous delivery
capabilities. An organization can blend authored content with real time
learning offerings. The release also contains new authoring tools and
support as well as an ability to customize the front end's look and feel.
Along with the announcement of new features, Lotus has also pointed to
several major new customers and alliances with higher education groups. For
details go to their website at http://www.lotus.com/learningspace
5. Tip for Trainers: The Stool. Where is it written that trainers need
to stand all day? A good number of trainers are in the classroom 3 to 4
days a week, 5 to 8 hours a day. Why do we always need to stand? While
standing up is critical when working at the white board and creating a sense
of presence ... do we have to stay on our feet all day? I vote no!
Fifteen years ago, I started to sit down from time to time. I was teaching
a seminar at a hotel and there was this bar stool that was left in the room
from a reception the previous day. In the early afternoon, I found myself
sitting on the stool as learners were asking me some context questions. It
felt great. My feet loved it. My style changed to a more conversational
one. And, I found myself listening better. I got hooked. Whenever I teach
a class, I always try to add a highchair or stool to my requested
technologies. It adds a whole different dimension to my teaching style.
Try it!
TechLearn '99 Picture: (http://www.techlearn.com)
- Special Halloween Parties are being offered by Disney on Saturday, October
30th. These are great opportunities for attendees that are bringing their
kids or teens to Orlando for TechLearn '99.
- Tours of the Exclusive Disney Backstage are part of an option
Behind-The-Scenes Tour you can take on Sunday, October 31. In addition, we
are planning an optional tour of Kennedy Space Center, an hour from the
Conference on Sunday.
- Designing the Classroom of the Future session at TechLearn will allow you
to design a layout for the classrooms you might be building in the next five
years. What will technology do our classroom requirements? We will post the
results of these sessions for all participants to ponder and bring home.
- Computer & IT Training Convention at TechLearn will be a series of
featured presentations and seminars targeted at the hot topics of the field.
For a preview of some of the factors impacting Computer and IT Training, go
to my recent column in Computer Reseller News at this URL:
http://www.crn.com/sections/columnist/columnist.asp?ArticleID=6995
- We now have 1,391 of your colleagues registered for TechLearn. There is a
design limit of 2,500 attendees. Register early, pay later and help us save
on trees (we want to avoid sending out the normal hundreds of thousands of
brochures!)
--------------------------------------------------------------------------------
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