813 - Nano-Coaching; Experience LABS; Rethinking Compliance Training
February 11, 2014 Learning TRENDS by Elliott Masie - Feb. 11, 2014.
#813 - Updates on Learning, Business & Technology.
56,364 Readers - www.masie.com - twitter: emasie - The MASIE Center.
Host: Learning Directions - Briefings in 4 U.S. Cities!
1. Nano-Coaching: A Learning Direction!
2. Experience LABS vs. Classrooms: A Learning Direction!
3. Rethinking Compliance Training: A Learning Direction!
As I plan the curriculum for our Learning Directions briefings that we will host in four cities across the United States, I wanted to share 3 trends that are intriguing and even “disruptive”:
1. Nano-Coaching: A Learning Direction! We have often thought of coaching in terms of intense one-to-one conversations between a worker and a mentor/coach/manager. Recently, organizations have been experimenting with “nano-coaching”, which connects the worker to a source of expertise for a few minutes - often by video chat.
Imagine if a salesperson is working on better customer service. They might have a 1 minute conversation with a remote coach several times a day - right after sales episodes. The goal of nano-coaching is to provide just-in-time, on-the-job feedback and accountability. One organization is using nano-coaching with rising leaders, providing them with pre-meeting prep or post-meeting review, as they do performance reviews of employees. Nano-coaching can even leverage short video clips that can be sent to an employee, based on the conversation with the coach. We are also intrigued with leveraging knowledge-filled retirees as nano-coaches on a contract basis. Finally, nano-coaching moves away from coaching as a therapeutic model to a more real-time behavioral feedback loop.
2. Experience LABS vs. Classrooms: A Learning Direction! Imagine shifting a learning session from a face-to-face class on a topic to an Experience LAB where the employees have to accomplish a key task in a collaborative fashion with guidance and feedback from an instructor. Organizations are creating Experience LABS in areas such as Safety, Negotiation, Project Management and Technical Areas. The Experience LAB has a higher intensity and the workers are creating an outcome for either a simulated or real project used in the business. The LAB requires a very different design model and skill set for the facilitator. There is always a possibility that the group will fail at the task - at least in early attempts. The learners bring a different intensity and curiosity to the Experience LAB and bring back a more “ready-for-transfer” set of skills.
3. Rethinking Compliance Training: A Learning Direction! Compliance and regulatory training is increasingly dominating the learning budgets and timeframes of major organizations. Many learners are required to re-take classes on topics that they are already certified on, just because the cycle of approvals has come around again. There are key experiments underway to rethink compliance training that include:
* Shift to assessment driven re-training.
* Personalize the compliance training based on learner and workplace history.
* Conversations with legal staff and regulators on “sampling” as an alternative to mass re-training.
* Adaptive testing and designs to make compliance training less annoying to the learners.
The key is not to avoid compliance but to better map precious learning hours and energy in a more strategic manner that does not turn the regulatory issues into annoying “jokes” from a content perspective. The MASIE Center’s Learning CONSORTIUM will be doing deep dives on compliance and learning issues in the coming year.
4. Learning Directions Briefings: NYC, Chicago, Houston and Silicon Valley. We are pleased to offer our 2014 Learning Directions Briefings in each of these four cities. It is a mixed blend of a one-day face-to-face with on-demand and virtual sessions. Learning Directions Briefings are in March and April. Space is limited. Online info and registration is available at: http://www.masie.com
Yours in learning,
Elliott Masie
Host, Learning 2014
email: emasie@masie.com
twitter: @emasie
MASIE Center Seminars, Events and Services:
* Learning 2014 - October 2014 - Orlando, Florida.
* Learning Directions Briefings.
* MOOCs and Corporate Learning: Symposium and LAB.
* Membership in The Learning CONSORTIUM
Info and Registration: http://www.masie.com - twitter: emasie