639 - Undercover Boss: Lessons in Learning and Training
September 28, 2010 Learning TRENDS by Elliott Masie - Sept 28, 2010.
#639 - Updates on Learning, Business & Technology.
55,145 Readers - http://www.masie.com - The MASIE Center.
Host: Learning 2010 - Oct 24 to 27, Orlando, FL, USA.
1. Undercover Boss: TV Lessons in Training.
2. Complete Learning Program Guide Published!
1. Undercover Boss: TV Lessons in Training - I never would have guessed that a “reality show” would be a weekly lesson in Training, Learning and Development. “Undercover Boss”, a show on CBS, takes the CEO of a company and sends them undercover in their own organizations, working a range of jobs to get a new view of the culture and operational experience on the frontline. CEOs of organizations, including Choice Hotels, Waste Management and other organizations, have had some eye openers as they worked manual and entry-level jobs, without their identities being known to their new peers. Cameras follow their experiences, using cover stories to explain the media presence. Each show has ended up focusing on learning and training issues, including:
* Online learning offered by headquarters but not supported by first line managers.
* Procedures and processes being confusing and often contradictory on the front line.
* Acceptance of inappropriate manager behaviors and poor role modeling.
* Inadequate training skills around the organizations.
* Poor identification of rising talent potential from entry-level employees.
A number of the episodes are viewable online at http://www.cbs.com/primetime/undercover_boss/ Check it out and I would be interested in your comments about how we might create similar experiences for our senior leaders. Send me a note to emasie@masie.com
2. Complete Learning Program Guide Published! I am very proud to present the complete Program Guide for Learning 2010 - including session and learning activity descriptions of 203 sessions, presented by 254 faculty from global companies. Download this at http://www.learning2010.com/guide
Note: Hotel rooms are going quickly and we have over 1,416 participants registered already!
Yours in learning,
Elliott Masie
email: emasie@masie.com
MASIE Center Seminars, Events and Services:
* Learning 2010 - Oct 24 to 27 - Orlando, Florida.
* Membership in The Learning CONSORTIUM
Info and Registration: http://www.masie.com