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Wednesday
Jan071998

13 - Training Professional Preferences

Over 1,200 training professionals indicated their own preferences for learning in a recent MASIE Center TechLearn Trends Survey.

When asked how they would choose to learn to use a new piece of software, here is what they choose:

26% .Attend an 8 Hour Instructor led class
25% .Take a structured on-line or CBT course
30% .Figure it out yourself
12% .Ask a peer to coach you
7% .Read a book about the topic

There was a 10% difference in how women and men reacted to this question. 21% of men selected the class while 30% of women chose to go to class. 35% of men would figure it out themselves, while 26% chose this method.

When asked how they would learn a business skill such as Effective Management, their choices were:

59% .Attend an 8 Hour Instructor led class
10% .Take a structured on-line or CBT course
2% .Figure it out yourself
9% .Ask a peer to coach you
20% .Read a book about the topic

There were no significant differences between men and women on this question.

When asked how they would like their teenager to learn Defensive Driving Theory, here are their choices:

59% .Attend an 8 Hour Instructor led class
28% .Take a structured on-line or CBT course
.5% .Figure it out yourself
5.5% .Ask a peer to coach you
8% .Read a book about the topic

Once again, no significant differences between men and women on this question.

Complete results are available at http://www.masie.com/survey/results.htm
The survey is still on-line and accepting results: http://www.masie.com/survey

Analysis and discussion to follow. If you would like to join a discussion about these results, please go to: http://www.masie.com/chat We plan on extending this survey to over 12,000 additional responses, including non-trainers.
Friday
Dec261997

12 - 10 Training & Technology Predictions for 1998

Just one topic this issue and a very happy holiday greeting from the staff at The MASIE Center. See you next year, Elliott Masie.

10 Training & Technology Predictions for 1998. Each year The MASIE Center takes out it's training and technology crystal ball and predicts a few of the trends on the horizon. Here are our picks for 1998 (in no particular order)

Skills Gap Grows: The rate of technology absorption within our organizations will create a skills gap of even larger proportions than reported by the media. Watch for serious slowdowns in the ability of organizations to implement new technologies unless they can find ways of rapidly growing new skilled employees.

On-Line Learning Shifts to Interaction: The next strong demand from users of on-line learning will be for higher levels of interaction and simulation. Learners may reject static courses with a bit of chat. They will want on-line learning to be more a virtualization of a coach than a teacher.

In-Class Use of Learning Technology to Soar: Trainers will reach out and embrace the use of technology in the classroom. Exercises and activities will include more technology as will pre- and post class technology outreaches.

Authoring Systems in the Business Units: Business units are the next wave of authoring systems purchasers and users. Watch for a demand from business units to mount quick courses and learning content on their intranets, without having to go through central training departments. Look for very easy, highly templated and non-instructionally appearing authoring front ends.

Home Servers To Blossom: As more devices become internet enabled, watch for the rise of low cost home servers. These devices will serve as the hub for multiple devices and will allow for downloading at off hours and mixed media usage. These servers, combined with web/television combinations will help launch a vital push in the home based learning market.

Web Word to Ebb in Learning Language: Watch for corporate rejection of the phrase web or web-based training. Webs sound like things to get caught in rather than corporate valued resources. Also, web-based training brings up images of computer-based training. Newer phrases to include on-line learning, intranet resources or just �learning".

Trainers to ReTool: Look for serious re-tooling of training professionals. As technologies become more prevalent in our organizations, the need for human contact and facilitation is also growing. Watch for trainers to be deployed outside of the classroom to add the interaction aspect, as well as reskilled in the art and science of on-line learning.

Middle Level Technology to Grow: Watch for the growth of a middle level technical role in organizations. These people will live in business units and be charged with the organization and delivery of content. They won't have either the trainer or techie title, but will need to know both areas. Middle level technical staff will watch the business unit's intranet content and enterprise databases.

Communities of Interest to Grow: Look for a focus of building and maintaining communities of interest for professionals. Using technology, these communities may cut across departments (eg. people interested in corporate intelligence) or even across companies ( eg. what we have historically seen as association memberships.). Communities of interest will be facilitated by collaborative technologies such as video conferencing and push based publishing. Events such as conferences will be more and more focused on community building.

Larger Classes and Shorter Lengths: Watch for a break in the tradition of the constant teacher/student ratio. Look for much larger classes for some topics, followed by technology enabled one to one coaching and mentoring. Likewise, look for pressure to reduce the length of classes to one half day for many topics now taught in a two day format. More information transfer via technology, more interaction in the actual class event.

If you care to add to the list or to send comments: mail me at
emasie@masie.com
Wednesday
Dec171997

11 - China's Workers Take Learning Very Seriously!

1).Class Size: A Fixed or Moving Target? My recent column in Computer Reseller News focused on the assumptions of the training industry when it comes to class size. I ranted about the need to think more flexibly when it comes to class size, location and process. While this article is targeted at training vendors, it will provoke some interesting dialogues with trainers in general. Check it out at: http://www.crn.com/sections/columnist/masie3.asp

2) China's Workers Take Learning Very Seriously! We recently received a press release from Guangzhou, a region in China. The news was a survey of adult learning processes. "Over 60 percent of the region's workers reported taking a vocational course in their spare time", was the headline. I emailed the press attache and here is a follow-up blurb from our correspondence:

"With the reform of employment, more and more workers in the southern coastal city have changed their concept of "life-long employment" -- a practice in the past planned economy. Workers organized book-reading societies, knowledge competition and symposiums for themselves."

"In addition, concerned governmental departments supported various vocational courses for in-service workers and layoffs. More than 20,000 laid-off workers, who are about 45 years old, have had the opportunity to learn more skills and found new jobs.The city's young workers also favor self-study programs to improve their educational level."

Yes, the entire world is focusing on the issues of skilling for a new economy. This is a wonderful artifact of that process.

3) TechLearn LIVE! April 1st Broadcast - Reception Sites Grow! We have had a wonderful response from the TechLearn Trends readership and the list of satellite reception sites has grown for this FREE global symposium on learning and technology. We now have sites in 35 states and 6 international locations. If you would like to have your corporation or local group sponsor a TechLearn LIVE gathering in your community, just send me a note to emasie@masie.com The spirit of this event is to Think Globally and Network Locally!

There still a few seats available in our January 1998 session: The Road to On-Line Learning LAB & Seminar to be held in Saratoga Springs, New York. See http://www.masie.com/lab for details.
Sunday
Dec141997

10 - Knowledge Management: Get Ready for This Phrase!; I-Candy - Possible Intranet Advertising Device for Learning!

1) Knowledge Management: Get Ready for This Phrase! In 1998, there will be at least a dozen new buzzwords. One phrase that WILL impact training and learning professionals is Knowledge Management. This phrase is now on the lips and organizational charts of the big six accounting and consulting companies, as well as key players like IBM and EDS.

Knowledge Management is the strategic efforts of an organization to improve individual and departmental capture and use of knowledge. It spans the technological efforts (eg. groupware, enterprise data warehousing), the staff development efforts (training, mentoring), the organizational development efforts (benchmarking, best practice capture) and innovative approaches to capturing key information from staff and customers.

Training departments are going to be targeted by Knowledge Management task forces. This may or may not be friendly fire! The question that will be asked is how you are enhancing the intellectual capital of the enterprise. And, how your training efforts can be leveraged for a wider knowledge management efforts.

To bone up on Knowledge Management, here is a great list of web sites:

http://www.webcom.com/quantera/connect.html

2) I-Candy - Possible Intranet Advertising Device for Learning! On-Line Learning will borrow many of its new techniques from the world of on-line advertising. Both fields share a common goal, to engage the user, to capture their attention, to convey information and to stimulate an action (in one instance buying, in the other learning.) I-Candy may be the next implementation.

Developed using Shockwave, these are interactive icons (ads) that give the user an interactive experience, without sending them to another site. Advertisers are realizing that people may not want to leave a site but are open to simulation and messaging from a small icon. These I-Candy icons can even be interactive games that engage the user for a few moments.

I can imagine an organization developing an I-Candy icon that would pop up and provide an instance of learning reinforcement or even a pop quiz on an area of competence. Watch for these in the next six months.

3) Hosting Sites Needed for TechLearn LIVE! on April 1, 1998. The MASIE Center is seeking host sites for our global free conference on technology and learning, TechLearn LIVE! If you have a conference room with satellite downlink (or even videoconference capacity), consider hosting TechLearn LlVE! in your area. The time is 12 Noon to 3 PM Eastern Time. We will provide you with all of the materials to help facilitate a local gathering of professionals exploring the TechLearn challenges. If you are interested, please send an email to emasie@masie.com.

4) URL Added for Book: Here is the address for the book we mentioned in the last TechTrends: TechnoStress: Coping with Technology @ Work @Home and @Play: Information on on-line ordering available at http://www.techlearn.com/books/weilrosen.htm

There still a few seats available in our January 1998 session: The Road to On-Line Learning LAB & Seminar to be held in Saratoga Springs, New York on January 12 and 13th. See http://www.masie.com/lab for details.
Friday
Dec121997

9 - McDonalds Honors Technology & Learning; Presentations over the Net

1. McDonalds Honors Technology & Learning! Last night, I had the honor of presenting the keynote speech at McDonalds Corporation's Tribute to Technology & Learning. 150 training and technology professionals from organizations throughout the Chicago area gathered at Hamburger University http://www.mcdonalds.com/careers/hambuniv/index.html for an evening of dialogue and partying. Organized by Diane Cain, McDonald's Director of the STASS Institute for Computer Learning, the proceeds from the formal dress party benefited the Ronald McDonald House and the American Technology Honor Society. Diane's staff reached out to include members of Chicago Board of Education in the festivities to build the corporate-school connection. What a great idea for a holiday party!

2) Book Suggestion: TechnoStress! Here is a great book that will get you and your colleagues thinking about the impact of technology on our lives, families and organizations. The authors, Michelle Weil and Larry Rosen even address the role of training and learning intensity. Information and on-line ordering links at: TechnoStress: Coping With Technology @WORK @HOME @PLAY

3) Presentations over the Net: Eloquent Ships Presenter 3.0 Here is a cool new tool to present presentations over the internet. Even at low bandwidth levels, users can view a video of the presenter, view the presentation slides and follow along with a transcript. The transcript is searchable by phrase, so the presentation can be viewed in linear or user driven order. Check it out at http://www.eloquent.com

There still a few seats available in our January 1998 session: The Road to On-Line Learning LAB & Seminar to be held in Saratoga Springs, New York. See http://www.masie.com/lab for details.
Monday
Dec081997

8 - Be Careful What You Virtualize; Take Your Web Site in for an Oil Change and Checkup: Free!

1) Be Careful What You Virtualize! Classrooms or Experiences? This is just a quick thought/question to TechLearn Trend Readers: What are we virtualizing with on-line learning efforts? The answer to this question is deeply intriguing. Are we attempting to virtualize the classroom, the instructor, the textbook, or something else? I believe that we should be careful in overly modeling or copying the classroom model.

The more we work with on-line learning, the more I believe that we are attempting to create an alternative EXPERIENCE for the learner. We will never do a great job in virtualizing a wonderful instructor, or supportive peers or chocolate doughnuts during the breaks. However, we can CREATE new and engaging environments for learners.

As this evolves, that may not look anything like classrooms or have any of the labels we use in instructor led classes. In other words, we might not want to brand our learning as a virtual classroom or campus, anymore than we brand the internet as a virtual newspaper or library. Each is different and unique in their own right.

2) Take Your Web Site in for an Oil Change and Checkup: Free! There is a cool website that will perform a free check on your site for basic elements like quickness of loading of graphics, integrity of links and even spelling errors.

http://www.websitegarage.com The folks that sponsor this site also sell tools to fix and upgrade your pages. We checked The MASIE Center site and as a result we're doing a number of overhauls in the next few days. Very cool and free.

3) 1998 On-Line Learning & Training Conference: Focus on The Business of Learning! The MASIE Center is announcing the 3rd Annual On-Line Learning Conference. This year, the event will have two components:

The Business of On-Line Learning: An executive conference to be held at the beginning of April on the West Coast, focusing on the business, industry and economic issues related to the emerging field of on-line learning. For companies developing products in this field and senior corporate managers interested in the cost and budgeting issues.

TechLearn Live! For all training and technology professionals! A free satellite and internet broadcast at the beginning of April, from the briefing, hosted across the country, providing an update on approaches to
On-Line Learning. We will walk the talk, by using multiple emerging technologies to conference on the technology. Watch for a formal announcement here and on our website: http://www.masie.com
Friday
Dec051997

7 - Malcolm Knowles, Training & Learning Visionary Dies

(1) Malcolm Knowles, Training & Learning Visionary Dies: On Thanksgiving Day, Malcolm Knowles, the "father" of adult education died quickly and painlessly of a cerebral hemorrhage at the age of 84.

Knowles was one of my heroes and inspirations. He introduced the concept of Andragogy, focusing on the unique and exciting characteristics of adult learning. I met Knowles at an ASTD meeting in my early twenties. He filled the room, used a dozen forms of training techniques and created an AH-HA learning reality for each of the 200 people in the session.

Knowles was a continual advocate of learner choice and the importance of discovery and curiosity. His belief in the role of the learner's motivation is at the heart of the best training programs on the planet. Few people have had as much to do with creating our profession and field as Malcolm Knowles. Much of what I believe about training was triggered by the work and vision of Knowles.

In lieu of flowers or memorials, the family has asked that donations can be made to the Malcolm S. Knowles Scholarship Fund, University of Arkansas Foundation, Inc., 325 Administration Building, Fayetteville AR 72701. The MASIE Center is donating $1,000 to this fund on behalf of TechLearn Trends readers. We will deeply miss him.

With Great Respect,
Elliott Masie

If you are interested in a listing of books about Adult Learning by Knowles, go to http://www.techlearn.com/books/knowles.html


2) The Road to On-Line Learning LAB & Seminar will be held in Saratoga Springs, New York on January 12th and 13th, 1998 This is a unique, non-commercial, hands-on lab for managers and decision makers taught by Elliott Masie. Special rates for MASIE Center members. For information and registration: http://www.masie.com or 800-98-MASIE.

TechLearn 1998 Dates Announced: November 15 to 18, 1998 at Walt Disney World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE and http://www.techlearn97.com/tl97/tl98.htm
Wednesday
Dec031997

6 - A Complete TV Production Studio in a $5,000 PC!; Tips for Preventing Trainer Burnout!

(1) A Complete TV Production Studio in a $5,000 PC! One of the hottest new products introduced at COMDEX is Trinity from Play, Inc. Imagine a Windows based hardware/software solution that will allow you to mix up to eight video images, produce special effects, even add chroma-keying (the type of effects that the weather broadcaster uses to stand in front of a map). And, it is all done in a $5,000 device. This functionality would have been tens of thousands of dollars a few days ago! Apply this to video conferencing or to the development of worksite web based training modules and it is an intriguing invention. Trinity will not be shipped for about 8 to 12 weeks. Check out their web site at http://www.play.com/pages/trinity/index.html.

(2) Tips for Preventing Trainer Burnout! There are four major suggestions that The MASIE Center provides for preventing trainer burnout. A) Diversity of Task: Make sure that each trainer is teaching more than a single topic. The most rapid path to burnout is repetition and boredom. B) Diversity of Process: Develop multiple activities to teach the same topic. Same class but different activities, even content sequence. C) Feedback and Development: Trainers that are continually focusing on improving their training skills and content skills have the lowest levels of burnout. Trainers with managers that provide rich feedback and coaching last the longest. D) Career Vision: Trainers that can imagine a career that goes beyond the current job task survive the short-term stresses of training.

(3) DISCUSSION ANYONE? Join the TechLearn Discussion Board. Go to http://www.masie.com and click on TechLearn Chat. High energy conversations about technology and learning.

The Road to On-Line Learning LAB & Seminar will be held in Saratoga Springs, New York on September 12th and 13th. This is a unique, non-commercial, hands-on lab for managers and decision makers taught by Elliott Masie. Special rates for MASIE Center members. For information and registration: http://www.masie.com or 800-98-MAISE.

TechLearn 1998 Dates Announced: November 15 to 18, 1998 at Walt Disney
World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE
and http://www.techlearn97.com/tl97/tl98.htm
Monday
Dec011997

5 - British Prime Minister Speaks Out on Building a Learning Society; ALA Carte Training: The Quiet Giant of IT Training

1. British Prime Minister Speaks Out on Building a Learning Society
2. ALA Carte Training: The Quiet Giant of IT Training
3. Join the TechLearn Discussion Group

(1) The Prime Minister of England Speaks Out Clearly About Technology & Learning. Britain is driving a stake in the ground with a clear and strong position on the role of technology and learning. There is a government supported White Paper on Connecting the Learning Society. Tony Blair, Prime Minister, leads with a compelling view of the need to build a learning society, linked with technology for the delivery of content and courses. Check it out at: http://www.open.gov.uk/dfee/grid/index.htm

(2) A La Carte Training: You probably have never heard the phrase "a la carte training." Yet, it represents a major chunk of the current and future customer base for technology learning products and services.

Definition: The ordering of training from a menu, with considerable mixing and matching of courses. "I'll take a Java class as an appetizer, followed by a few NT courses and would you bring me something with ATM on it for dessert. In fact, would you bring the dessert now." The mixing and matching of courses is a strong and growing portion of the learning marketplace. Read Elliott Masie's column in Computer Reseller News on Ala Carte Training: http://www.crn.com/sections/columnist/masie2.asp

(3) DISCUSSION ANYONE? Join the TechLearn Discussion Board. Go to http://www.masie.com and click on TechLearn Chat. High energy conversations about technology and learning.

The Road to On-Line Learning LAB & Seminar will be held in Saratoga Springs, New York on September 12th and 13th. This is a unique, non-commercial, hands-on lab for managers and decision makers taught by Elliott Masie. Special rates for MASIE Center members. For information and registration: http://www.masie.com or 800-98-MAISE.

TechLearn 1998 Dates Announced: November 15 to 18, 1998 at Walt Disney World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE and http://www.techlearn97.com/tl97/tl98.htm
Tuesday
Nov251997

4 - Addressing the IT Skills Shortage: Training Low-Income Seniors

A Cool Concept to Address the IT Skills Shortage: Why not train low-income seniors to target the growing skills gap in the IT profession. Here is a news release we just received:

Microsoft and Green Thumb, America's largest non-profit provider of employment and training services for older Americans, have joined forces to address the growing information technology (IT) workplace shortage. With support from Microsoft and a grant from the U.S. Department of Labor, Green Thumb will recruit and train low-income seniors for IT careers such as software developer, support specialist and network administrator. The project will initially operate in three cities - Sacramento, Baltimore and
Austin - and provide participants 55 and older with IT training, job counseling and placement and support services. Eventually, Microsoft and Green Thumb intend to replicate the project nationwide and expand it to serve welfare participants, dislocated workers and other people with special needs. The project is part of Microsoft's Skills 2000 initiative created to address the work force shortage of IT professionals. To find out more about Green Thumb: http://www.greenthumb.org/

TechLearn 1998 Dates Announced: November 15 to 18, 1998 at Walt Disney World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE and http://www.techlearn97.com/tl97/tl98.htm

MASIE Center Program: The Road to On-Line Learning LAB & Seminar: January 12 & 13, 1998 Saratoga Springs, NY Web Site: http://www.masie.com Special discount for MASIE Center Members. Space is limited, so register early.
Monday
Nov241997

3 - PHONE-BOTS: Next Function on Net

TechLearn Trends: A New On-Line Update from The MASIE Center
Issue #3 November 24, 1997 Written by: Elliott Masie

PHONE-BOTS: Next Function on Net�I am on a website and find that I need to talk to someone. Up until now, I had a few options. I could look up the telephone number or I could send an email and request that someone call me. Now, a new element: PHONE-BOTS. Imagine an icon on a webpage that once you click it either requests your phone number as text entry, or digs it up from a cookie on your desktop. Two seconds later, your telephone rings, dialed automatically by the server/pbx combination.

PHONE-BOTS are just coming to the web. A good example of this is at the GEICO insurance site. If you go to: (url no longer functional) and enter your office telephone number, count the seconds until it rings. Cool! This service is outsourced by GIECO to AT&T. However, there will be a wide range og PHONE-BOTS coming to market in the next six months.

PHONE-BOTS will have a great implication for on-line learning. Imagine if you could press an icon when you got to a specific spot and were deeply confused or needed to chat with a mentor about a lesson.

TechLearn 1998 Dates Announced: November 15 to 18, 1998 at Walt Disney World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE and http://www.techlearn97.com/tl97/tl98.htm

MASIE Center Program: The Road to On-Line Learning LAB & Seminar: January 12 & 13, 1998 Saratoga Springs, NY Web Site: http://www.masie.com Special discount for MASIE Center Members. Space is limited, so register early.
Friday
Nov211997

2 - WEARABLES and a COOL GIFT; ANDERSON SOFT TEACH SOLD BY ITC

TechLearn Trends A New On-Line Update from The MASIE Center
Issue #2 November 21, 1997 Written by Elliott Masie

WEARABLES and a COOL GIFT I got one of the coolest gadgets in the mail yesterday. I wasn't allowed to touch it last night, as it was my wife's birthday. But, this morning I opened up the box and out came REX. This is a very SMALL device. In fact, it is the size of a PCMCIA card, about the size of a business card. It has a very clear LCD screen and can store and display your entire personal organizer. Want to synchronize it, just pop it into the slot on your laptop, or hook it up to a serial port holder, and in a few seconds it has your entire schedule, to do list and phone book. It is what is called a wearble. Developed by Franklin and Borland. This is a very cool gift. Available for about $129. Check it out at http://www.franklin.com/rex Implications for on-line learning are enormous. Imagine that you could download an entire course onto this chip based device and keep it in your pocket.
ANDERSON SOFT TEACH SOLD BY ITC Another sale within the training marketplace. ITC Learning Corp. (ITC) (NASDAQ ITCC) announced today that it has sold its Anderson Soft-Teach division (Anderson) to an investor group headed by Bette Tomaszewicz, a twenty year training industry veteran, for cash and debt totaling $4,950,000. This divestiture is part of a strategic move to position ITC as a broad-based distributor of an expanded line of multimedia training products acquired through evolving strategic alliances. The new products will include topics such as the art of customer service, leadership, financial skills, and others in the "soft skills" area, which make up 75% of the training market today. Complete press release available at http://www.businesswire.com/day1/539176.htm


TechLearn 1998 Dates Announced November 15 to 18, 1998 at Walt Disney World in Orlando, Florida. Registrations now being accepted at 800-98-MASIE and http://www.techlearn97.com/tl97/tl98.htm

MASIE Center Program The Road to On-Line Learning LAB & Seminar January 12 & 13, 1998 Saratoga Springs, NY Web Site http://www.masie.com Special discount for MASIE Center Members. Space is limited, so register early.
Wednesday
Nov191997

1 - Welcome!: AUDIBLE.COM; IMPACT OF ON-LINE LEARNING ON CLASSROOM MARKETPLACE

TechLearn Trends: A New On-Line Update from The MASIE Center
Issue #1: November 19, 1997

Welcome to TechLearn Trends. This will be an on-going web and email based free resource focusing on the intersection of technology and learning. We will be providing perspectives on new approaches to learning and reviews of emerging technologies. Trends in the technical training marketplace will also be covered. Abstracts of articles will be provided via email with several links to complete articles and resources on the internet.

AUDIBLE.COM: Check out this new gadget that takes your corporate intranet on the road. Simple concept: 1) create an audio file with learning, training or product information; 2) download it to your PC; 3) transfer it to this small (2" x 4") handheld device; and 4) listen to it with headphones or on the FM radio of your car while commuting. We have been experimenting with this device, which retails for under $200 and see it as the first in a genre of specialized intranet devices. Web Site:
http://www.audible.com

IMPACT OF ON-LINE LEARNING ON CLASSROOM MARKETPLACE: Read our new column in Computer Reseller News focused on the impact of the on-line learning trend on demand for classroom learning and the marketplace. Complete article at: http://www.crn.com/sections/columnist/masie1.asp MASIE Center Program: The Road to On-Line Learning LAB & Seminar: January 12 & 13, 1998 Saratoga Springs, NY Web Site: http://www.masie.com Special discount for MASIE Center Members. Space is limited, so register early.
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